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Profile
About Andre John Haddad
An industrial psychologist since 1974 with practical managerialexperience in strategic planning and marketing, change management,labor relations, operations. He can intervene to design andfacilitate shifts in human behavior and marketing strategies. He hasdeveloped alternative concepts and methods to help people find theirway in large organizations, understand customer behavior, improveperformance and accelerate the pace of development.
About the organization
We advise and counsel businesses and institutions in Canada and aroundthe world. We propose real solutions to problems and because we haveexperience in business, we have answers. When necessary, we create newapproaches and we work with the people responsible to make thingshappen.
We listen and respond to our clients from the floor up and we questionanything that doesn’t work. Associates come with significant experienceand expertise in business. We have no junior associates. We believe inleaders who direct with integrity, strength and courage.
Assignments and Clients
Often our involvement starts with a problem, one that resists attempts to be resolved. Managers want to get to thebottom of things, and try as they will, a true understanding of what’s going oneludes them.
Here’s an example: a high tech manufacturing organizationhas implemented a Customer Delight trainingprogram and has doubled its customer service function with the best people itcould find. Barely a year later, their customer satisfaction numbers are downfor the first time in their history. Sales are lagging.
That’s our starting point: identifying what’s going on withthe customers’ clients, employees and managers. Out of this review emerges unexpectedinformation about the company’s marketing/segmentation, capabilities orstrategic decisions that have created over time bad habits, wrong assumptions…mistakes.
Our clients include financial institutions, high techengineering firms, pharmaceuticals, aerospace manufacturing, consultingorganizations and government agencies.
We will go to extraordinary lengths to create solutions; we do not cutand paste solutions to help people we work with. Andre Haddad &Associates is about experience.